FAQ

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 Q: I haven't heard of this online business before, are you all legit?

A: yes we are , we have severed tens of thousands of customers via Retail Store, Amazon , Ebay, Internationally over the years and now on our website. Click for Customers Feedback

 Q: Is it safe and secure to purchase from your website?

A: yes. rest assured, our site meets today's online selling industry standards that's required to do business online. from a secure site , to making a purchase, to revealing personal (credit card) information that's not stored on our site, backed by Mcafee Security,Geo trust symbol ( identified site)  Paypal, Amazon , Google Pay , Apple Pay etc. checkout processing.

For additional information, please visit our private policy, located on the website home page, towards the bottom, look for Navigate (left hand side) also look for Private Policy Link, click on it to view details. 

Q: Which shipping providers do you offer?

A:  All orders placed with MG Bey Cellphone Accessories will ship via USPS unless otherwise specified. more carriers will be added soon.

Q: How much does shipping cost?

A: Shipping costs may vary depending on the shipping method you select, (First Class, Priority, or Priority Express) the total weight and size of your order and your destination address determines your cost. United States orders $29.95 or more receives Free Shipping! For your convenience, most orders are Free! because of cost of items, others are estimated around $5.95 under $29.95 at check out.

Q: How long will it take for me to receive my order?

A: When checking out, you will have the option of selecting your shipping method for your order. Orders processed, shipped and delivered expectancy is usually 2-7 business days with in the United States. 

Q: Do you ship internationally?

A: yes we do. shipping varies based upon location and shipping method. reach out to us for any questions or concerns.

Q: Where's my tracking number? How do I track my order?

A: Once your order ships, an invoice with a tracking number(s) will be emailed to you and you will also be available to you on-line (MG Bey Cellphone Accessories) if you registered an account with us, sign in , Click on ORDER # (Example ORDER # 1240 ) to view shipping details of your order. 2nd way, go the homepage (MG Bey Cellphone Accessories) bottom left side you will see tracking search box, put your tracking # in to find tracking status.

2nd way go the homepage (MG Bey Cellphone Accessories) bottom left side you will see tracking search box , put your tracking # in to find tracking status . All Guest Orders ( don't have access to this) will have to track status from email that was sent when order was placed.  

Q: What is your return policy?

A: On website home page towards bottom on look for Navigate (Left hand side) look for Return Policy Link, click on it to view details.

Q: How do I activate my return(s)?

 A: If you registered an Account with us, sign in , Click on Returns Across the top (next to Orders) .

How long will it take to process my exchange/return?

A: Once we have received your item back it's usually processed within 2-5 business days.

What kind of warranty do you offer on your products?

A: 90 Days from the date of receiving your item(s) . For more details please visit our warranty section On website home page towards bottom, look for Navigate (Left hand side) search for Warrant Policy.

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, Diners club, Discover, American Express, PayPal, Apple Pay,Google Pay, Amazon Pay for right now.

Is there a minimum order?

A: No.

Q: How Can I reach someone other than Emails for urgent matters?

A: Our Call Number is 1-864-569-3225 or text for faster response.

Q: I called! no one has picked up or returned my voicemail call?

A: Since we sell on multiple platforms, there are days when we are busier than others ,with packages for filling orders, and unable to answer for calls immediately, we apologize for the inconvenience, however we do strive to respond via emails and voicemails within 6-24hrs except for the weekend,  Live Chat ! or text for immediate response. 

 

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